Privacy Policy

Effective Date: 4/7/25

GermSmart Commercial Cleaning (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights related to that information, including communications via SMS (text messaging).

1. Information We Collect

When you interact with GermSmart Commercial Cleaning, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number

We do not collect location data, browsing history, payment details, or sensitive personal information.

2. How We Use Your Information

We use the personal information you provide to:

  • Respond to service requests and provide cleaning estimates
  • Schedule and confirm appointments
  • Send service updates and follow-ups
  • Provide billing notifications
  • Send occasional promotional offers (only if you opt in)
  • Improve our services and user experience

Your information is never sold or shared with third parties for marketing purposes.

3. Sharing of Information

We do not share your personal information with third parties for advertising or marketing.

We may share your data with trusted service providers only as needed to deliver services (e.g., SMS delivery platforms or form hosting providers), and only under secure and confidential agreements.

4. SMS Terms & Conditions

1. SMS Consent Communication

Information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications

If you consent to receive SMS messages from GermSmart, messages may include communication with employees for follow-ups or updates related to services, such as:

1. Ready for a cleaner, healthier space? GermSmart Cleaning offers residential and commercial cleaning with eco-friendly products and professional care.
Text back to schedule your free quote!
Just reply “STOP” to this message, and we’ll remove you from our list.

2. From deep cleaning to routine office maintenance, GermSmart Cleaning is here to keep your space spotless and germ-free. Affordable, reliable, and customized to your needs.
Reply to learn more!
Just reply “STOP” to this message, and we’ll remove you from our list.

3. Thank you for considering GermSmart Cleaning! We offer top-to-bottom cleaning, disinfecting, move-in/move-out services, and more. Serving homes and businesses with trusted, detailed service.
Reply STOP to opt out.

3. Message Frequency

Message frequency may vary depending on service activity, but users may receive up to 2 messages per week related to updates or follow-ups.

Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”

4. Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your mobile carrier’s pricing plan. Additional charges may apply if messages are received internationally.

5. Opt-In Method

You may opt in to receive SMS messages from GermSmart Commercial Cleaning in the following way:

  • Completing and submitting an online form with the SMS consent checkbox selected

6. Opt-Out Method

You may opt out at any time by:

  • Replying “STOP” to any SMS message received
  • Contacting GermSmart directly to request removal from SMS communications

7. Help

For assistance:

  • Reply with the keyword HELP
  • Or contact us directly at 646-681-5426

Additional Option: If you do not wish to receive SMS messages, simply leave the SMS consent checkbox unchecked on our forms.

8. Standard Messaging Disclosures

  • Message and data rates may apply
  • Opt out any time by replying “STOP”
  • For help, reply “HELP” or visit this Privacy Policy page
  • Message frequency may vary

5. Recent Carrier Regulation Update (TCR)

Please note:

Due to new rules introduced by mobile carriers (TCR), some SMS messages may be subject to delays or rejections depending on message content and format. GermSmart is monitoring these changes and will work to ensure reliable communication.

6. Your Choices

You have the following options regarding your personal information:

  • Opt out of SMS by replying “STOP” at any time
  • Contact us to request access or deletion of your stored data
  • Leave SMS consent boxes unchecked on our online forms to avoid enrollment

7. Updates to This Policy

We may occasionally update this Privacy Policy. When changes are made, we will update the effective date at the top of this page. Continued use of our services after changes means you accept the updated terms.